I Sonla is the moderator for the company'soelal media accounts. She reviews them for any threats that can damage the company brand, Sonla was two nights ago from a car accident. This morning Bonjo's boss is colled Into on urgent meeting by the leadershlp. They are upset that comments about an older product were negalive and went virol, What weakness did Sonla's boss Ignore that harmed the company's brand? A There was no proces that notifled the (I)deportment that Sonla was absent There was no one assigned as a beekup moderator for emergencles. There was not any training provided to the team on how to cleal with negative comments, There was no one assigned to let Human Resources know that Sonja was in the hospital.

## Step 1<br />The problem presents a situation where Sonja, a moderator for the company's social media accounts, is absent due to a car accident. During her absence, negative comments about an older product went viral, which upset the company's leadership.<br /><br />## Step 2<br />The question asks us to identify the weakness that Sonja's boss ignored, which led to the company's brand being harmed. The options provided are:<br />A. There was no process that notified the department that Sonja was absent.<br />B. There was no one assigned as a backup moderator for emergencies.<br />C. There was not any training provided to the team on how to deal with negative comments.<br />D. There was no one assigned to let Human Resources know that Sonja was in the hospital.<br /><br />## Step 3<br />Analyzing each option, we can see that option B is the most relevant to the situation. The absence of a backup moderator for emergencies could have led to the negative comments going viral, as there was no one to manage the social media accounts during Sonja's absence.